Community Coordinator

General Job Description: The Community Coordinator’s main focus is ensuring all residents are cared for: facilitating deep connections, planning all events and programming—facilitating resident-led programs and events, educational events, service events, and connecting with residents and caring for them on a one-on-one basis.  

The Community Coordinator will spend time in the office and be available to meet and coordinate with the office staff regarding resident care. This care includes meetings on delinquency issues, resident disputes, or any other resident need.  

The Community Coordinator is not a leasing agent, but if they are in the office they should be willing to answer questions and help direct traffic, and if everyone else is busy, even show a unit and then pass the prospect and information over to a leasing agent or manager.  

The Community Coordinator should partner closely with the property manager and office staff when it comes to property policy, resident communication, and any/all activities that take place at the property in order to help ensure care is happening everywhere and all the time. This partnership could include doing research, giving input, and even helping to craft or produce relevant materials. 

Specific Senior Component: At senior living properties, the Community Coordinator has a specific mandate to enrich and enliven the experience of our senior residents, providing dignity and opportunities to grow in connection and depth as our residents age. Opportunities for our residents to find value and ways to contribute to the community and society at large will be prioritized. Health and wellness are also a priority—exercise, healthy eating, walks, stretching, regular check-ups and unit check-ins, etc. This focus also includes mental wellness—educational classes, skills improvement opportunities, volunteering and labor contributions that are appropriately matched, community building, and connection to outside therapy resources as needed.  

However, as senior residents will have health and other aging complications, the Coordinator will also work with residents and outside resources to help our residents get the care they need when they need it. There may be times when it makes the most sense to partner with the family and outside care to have a resident remain at the property for a longer time. There will also be times when a resident develops needs that are significant enough that a transition to a new living situation is best. Coordinators will work with families and resources available to help facilitate a dignified and graceful transition.  

Community Coordinator Responsibilities Include:

Below is an outline of the expected responsibilities of the Community Coordinator position with opportunity to focus on your passions, skills, and vision:

• Report to the Executive Director and attend weekly check ins
• Attend weekly team meetings with other Community Coordinators and collaborate together to plan quarterly goals and monthly events as a team
• Identify resident felt and social needs’ in the community and implement programs that meet these needs
• Attend weekly staff property meetings and communicate regularly with Leasing staff to stay informed of property issues and needs
• Meet weekly with residents to assist them in finding and applying for resources such as transportation services, health and wellness programs, socialization opportunities, home care services, financial planning and assistance, etc. 

• Contact all new move-ins and ask for feedback in order to improve move in experiences for residents
• Write and send out flyers and monthly newsletters for all events and programming
• Build strong relationships and rapport with residents by caring for the whole person: emotionally, socially, physically, spiritually, etc.
• Planning, advertising, and facilitate quarterly excursions for residents
• Providing wrap-around services and support to residents for specific needs through (mental health services, home-delivered meals, home health care, personal emergency response system, legal assistance, etc.)

• Planning, advertising, and hosting weekly activities for residents (workshops, social gatherings, entertainment, and fitness classes)
• Facilitating/implementing monthly social gatherings, holiday events, themed parties, or entertainment.
• Facilitate/implement weekly transportation to local grocery stores
• Connecting with community organizations to facilitate partnerships for community needs (needs differ based on property)
• Locate untapped resources in the community and bridge the gap between residents and resources available

• Planning and attending meetings with leasing management to discuss community updates, personal progress, and resolving resident concerns/issues
• Handling on site issues for residents as needed
• Advocate on behalf of residents in the community as well as internally on a company level
• Ensure that residents are having a positive living experience (including but not limited to: following up with new move-ins, handling tenant complaints, building strong relationships among neighbors)

Qualifications: 

• Self- Motivated, efficient, organized, the ability to take initiative, the ability to work well independently. 
• Passionate about making a difference 
• Strong background in event planning, and community engagement. 
• Strong time management skills 
• Committed to working 40 hours/week (flexible schedule- Includes some weekdays off and some weekends on) 

• Must submit a criminal background check 
• Must have transportation. 
• Must have a 4-year college degree or at least 3 years of experience in a related field

To Apply:

Resumes must be accompanied by a summary of your personal testimony and philosophy of ministry.